Frequently Asked Questions
Everything you need to know about our premium drinkware and home essentials.
What materials are used in Orient Cup products?
We pride ourselves on using high-quality, lead-free borosilicate glass, premium ceramics, and food-grade stainless steel to ensure durability and safety for all your beverages.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
Are your mugs and cups dishwasher and microwave safe?
Most of our products are microwave and dishwasher safe. However, items with gold leafing, hand-painted details, or wooden components should be hand-washed to maintain their integrity.
What is your return policy if I am not satisfied?
We offer a 30-day return policy for unused items in their original packaging. If your order arrives damaged, please contact our support team within 48 hours for a full replacement.
Do you offer international shipping?
Yes, Orient Cup ships to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.
Can I cancel or modify my order after it has been placed?
Orders can be modified or canceled within 2 hours of placement. After this window, our warehouse begins the fulfillment process, and changes may no longer be possible.