Returns & Exchanges

At Orient Cup, we want you to be completely satisfied with your home decor and kitchenware purchases. If your order isn't perfect, we offer a hassle-free return and exchange process within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log into your account and select the items you wish to return from your order history to generate a return authorization number.

• 2.
  Pack with Care

  Place the items in their original packaging, ensuring all protective padding is included to prevent damage to fragile ceramics or glassware during transit.

• 3.
  Ship the Package

  Affix the provided prepaid shipping label to your box and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.